Return & Refund Policy
At Creative Studio, we take pride in crafting high-quality acrylic products, including customized nameplates, business signs, and wall décor items.
Each order is made with precision and care, specifically according to your provided design and details.
1. Customized Orders
Since most of our products are custom-made, we do not accept returns, exchanges, or refunds once the order is confirmed.
Customized products are created exclusively for each customer and therefore cannot be resold or reused.
2. Damaged or Defective Products
In rare cases, if your order arrives damaged or defective, please contact us within 48 hours of delivery.
Share clear photos or videos of the damaged part along with your order number.
After verification, we will arrange a free replacement of the same product.
Please note: Damage caused by improper installation, mishandling, or accidents is not covered.
3. Order Cancellation
Orders can only be cancelled within 12 hours of placing the order, provided production has not started.
Once cutting or customization begins, cancellation is not possible.
4. Refunds
Refunds are issued only if:
-
A replacement is not possible due to stock or material unavailability, or
-
The item was not customized and qualifies for a refund after inspection.
Approved refunds are processed to your original payment method within 3–7 business days.
5. Contact Us
For any queries related to return, replacement, or refund, please contact:
📧 creativestudio.com.pk@gmail.com
📞 0311-3231148